Well, some time ago you seemed to have received notifications for some of my private messages without any problem seeing as how you responded to them. I seem to recall I would get notifications when you replied to a conversation, so I opted for private conversations to avoid having a topic that would be negative to you appear on the forum for everyone to see. A lot of the things I submitted are clearly bugs, not requests for customizations.

The private message system was never meant for support. There is the ticket system for private support, which automatically generates a ticket for each reported issue.

And you haven't replied to them. And like I said, "I will look into it" just doesn't cut it. A lot of the suggestions I made concerned features which weren't working properly, and still aren't, either because you said you would work on them and didn't, said you would include in "the next major version", which always seems to get pushed further away, or even refused to acknowledge as bugs.

Real bugfixes will be also backported to 2.1.16, 2.1.17 etc., but new features like the admin section modification you suggested that involve significant code changes will only go the new release.

I don't see any way to submit the "tickets" you mention and adding the third username so I can "get access to the private forums" caused this error.

There is an email address listed in the member’s area. Sending an email to that address will create a ticket in the ticket system.

The MySQL database of this Contentteller Content Management System installation has encountered the following problem:
The MySQL database server has returned 1146: Table 'contentteller.xf_user' doesn't exist while executing SELECT user_id FROM xf_user WHERE username = 'cosmin' AND user_group_id = '7'

Thanks, fixed. Look like the last server upgrade broke the database configuration  http://www.contentteller.com/forums/styles/default/xenforo/smilies/redface.png

More than one month later, there is no solution to this (or at least an answer that shows you actually paid any attention to it):
 http://www.contentteller.com/forums...ates-eventually-times-out-with-no-error.1378/
Then we have this:
 http://www.contentteller.com/forums/threads/problem-when-checking-pad-files-for-updates.1376/
Another bug report left in limbo.

Sorry, they are still under investigation. I can’t reproduce them on my local development system, but I hope to finish in the next days my new development machine, which will run multiple virtualized server configurations for testing.

The bug is easily fixed, because obviously when the number of files is small, the checking for updates will work fine, but once it grows, the script will run into the PHP script execution time limit.

This is not the problem. The PHP script execution time starts with every newly checked file, so it should never run into this limit. My best guess at this point is that there is a script on the server that terminates scripts that taking to many resources.

No offense but I can't be the only one unhappy with your support, as the forums are no longer as active as they were.

You bought your original Storyteller ($89) license back in 2004, which was freely upgraded to 3 Contentteller Pro licenses in 2008, then the access to the members area was even upgraded a few times freely . Do you know any other commercial PHP script with that service?

Most support inquires are going nowadays to the ticket system.

Well, some time ago you seemed to have received notifications for some of my private messages without any problem seeing as how you responded to them. I seem to recall I would get notifications when you replied to a conversation, so I opted for private conversations to avoid having a topic that would be negative to you appear on the forum for everyone to see. A lot of the things I submitted are clearly bugs, not requests for customizations. And you haven't replied to them. And like I said, "I will look into it" just doesn't cut it. A lot of the suggestions I made concerned features which weren't working properly, and still aren't, either because you said you would work on them and didn't, said you would include in "the next major version", which always seems to get pushed further away, or even refused to acknowledge as bugs. I feel like I'm talking to a wall. You have no bug tracker anymore, I don't see any way to submit the "tickets" you mention and adding the third username so I can "get access to the private forums" caused this error.
The MySQL database of this Contentteller Content Management System installation has encountered the following problem:
The MySQL database server has returned 1146: Table 'contentteller.xf_user' doesn't exist while executing SELECT user_id FROM xf_user WHERE username = 'cosmin' AND user_group_id = '7'

Please try it in a few minutes again. We apologize for any inconvenience.
That says a lot...
Do you mean to tell me I should pay more for you to fix some features which clearly aren't working properly? For instance I reported to you about how the PAD polling routine doesn't work. You asked for details on it and then never mentioned it again. The fact that it doesn't work is affecting other parts of the application as well. I wanted to import all the PAD files I have and then run the poll routine on all of them, but your application seems to not recognize files imported using PHPMyadmin (this is unheard of), in other words any entries which weren't created using CT itself.
Another example:
More than one month later, there is no solution to this (or at least an answer that shows you actually paid any attention to it):
 http://www.contentteller.com/forums/threads/checking-a-large-number-of-pad-files-for-updates-eventually-times-out-with-no-error.1378/
Then we have this:
 http://www.contentteller.com/forums/threads/problem-when-checking-pad-files-for-updates.1376/
Another bug report left in limbo.
Another example:
Let's say file no. 1200 has been updated. I can't poll just that one file because there is no such option. Checking all of them won't work either, because of this bug.
http://www.contentteller.com/forums/threads/checking-a-large-number-of-pad-files-for-updates-eventually-times-out-with-no-error.1378/
Besides if I have thousands of files it isn't practical to check all of them to get to the one that needs updating (what am I going to do to
The bug is easily fixed, because obviously when the number of files is small, the checking for updates will work fine, but once it grows, the script will run into the PHP script execution time limit. It's obvious even to me and I am not a programmer, so there is no way you wouldn't realize it. But that would obviously involve a significant rewrite and you are obviously not willing to put in the effort. Although if you aren't willing to fix obvious bugs or strange design choices, why should I pay for extended support? This feels like putting in bugs so you can get people to pay for them to be fixed, which is a Pandora's box: once one pays, you could very well claim that most of the fixes or changes need to be paid for and will not be maintained, as they fall outside the standard support.
I would accept to pay extra for some complicated projects, but not for common sense improvements or bug fixes, or for helping me with small template customizations, like I asked you to do in my last private message, to which you still haven't replied, by the way. I don't think asking you to help me with some small template changes is something that I should have to pay extra for.
No offense but I can't be the only one unhappy with your support, as the forums are no longer as active as they were.

Sorry, but I never get any notifications for private messages, so it is hard for me to track them. The private messages system is also not meant to post your support questions there.

There are two support options:
1) Ticket system
The ticket system is free for trouble shooting. However, customizations fall into extended support, which is only part of the business license.

2) Forum (public)
Free for all support questions incl. customizations.

The prority is Ticket (Business) => Ticket (Standard/Professional) => Forum.